Shipping policy

Shipping Policy

Last updated: April 2026

Thank you for shopping with VitaJuwel. All orders are carefully packed and shipped from our U.S. warehouse in the Hudson Valley, New York.

Shipping Area

We currently ship within the United States and Canada only.

Order Processing

Orders are processed within 1–2 business days (Monday through Friday, excluding holidays).

Orders placed after 12:00 PM (EST) will be processed the next business day.

During peak periods (such as holidays or special promotions), processing times may be slightly extended.

Shipping Options & Delivery Times (within the US)

• Standard Shipping (UPS Ground)
  Estimated delivery within 2–5 business days
• Expedited Shipping (UPS 2nd Day Air)
  Estimated delivery within 2 business days
• Overnight Shipping (UPS Next Day Air)
  Estimated delivery within 1 business day

Delivery times are estimates and may vary depending on your location and carrier conditions.

Shipping Rates

Shipping costs are calculated at checkout based on your location and selected shipping method.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email with a tracking number.

Please allow up to 24 hours for tracking updates to appear.

Shipping Carrier

We primarily ship with UPS, Fedex and USPS to ensure fast and reliable delivery.

Delivery Issues

If your package is delayed, lost, or arrives damaged, please contact us at:

contact@vitajuwel.com

We’ll take care of it and work with the carrier to resolve the issue as quickly as possible.

Incorrect Address

Please double-check your shipping address at checkout.

We are not responsible for orders shipped to incorrectly provided addresses. Additional fees may apply for reshipment.

Split Shipments

In some cases, orders may ship in multiple packages at no additional cost to ensure faster delivery.

Our Packaging

We aim to use minimal and mindful packaging, reflecting our commitment to sustainability and conscious living.