LIMITED WARRANTY

Since 2013, VitaJuwel has been committed to offering the finest products, using only the best materials and applying strict quality control standards. VitaJuwel products are warranted to be free of defects in material and workmanship for 12 months from date of purchase. Our warranty is an expression of our confidence in the material and workmanship of our company's products, and assures unsurpassed quality for dependable glass products. This, however, is not a guarantee against normal wear and tear. Nor does it apply to product that has been damaged by misuse, neglect, accident, modification or unauthorized repair or product purchased from an unauthorized dealer or seller.

Bear in mind that most of our products are hand-made and contain semi-precious stones. Those stones – being natural products – vary in size, shape and color. Hand-crafted products like our Gemstone Vials vary slightly in size. The product you purchased will not look exactly as the one depicted on the pages of this website and might not be of the exact same size as your friend’s VitaJuwel product. These variations do not qualify as a product defect.

If you believe your product is defective, please send an email with a description of the defect, a close-up photo and a purchase receipt to contact@vitajuwel.com. Our support team will get back to you as soon as possible to guide you through the next steps.

If, upon inspection, we determine that the product is defective, we reserve the right to replace the product or issue you a credit, depending on the nature of the defect. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state. Some states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.