Frequently Asked Questions

What is crystal water or gem water?

For thousands of years, people have enhanced drinking water with gemstones. Today we know that water molecules can be influenced by subtle vibrations. Gems emit a natural, gentle electromagnetic energy that can restructure or “inform” water, much like sunlight warms you through a window. This ancient tradition, often called crystal healing, inspired the creation of VitaJuwel GemPods.

What are ViA bottles made of? Are they safe?

Each ViA crystal water bottle is crafted from lab-grade, lead-free borosilicate glass. The lids use food-grade stainless steel, BPA-free polymer, and silicone gaskets to stay leak-proof and safe.

How do crystals vitalize water through glass?

Crystals radiate a very fine natural vibration. Even sealed inside a GemPod, this energy gently restructures the water—purely and safely.

Why choose ViA instead of putting loose stones in water?

Loose stones can leach toxins or resins. With VitaJuwel, gems never touch the water. Our patented sealed GemPod lets you enjoy crystal-infused water without contamination or cleaning hassles.

Does gem water taste different?

Most customers notice a smoother, fresher taste and even subtle differences between gemstone blends. Discover your favorite by tasting the difference yourself.

How long until my water is infused?

Tests show that 7–10 minutes are enough to create fully energized crystal water.

How do I clean my ViA bottle? Is it dishwasher safe?

Detach the GemPod and silicone washers. Wash glass and lids with mild detergent and air-dry. The glass cylinder is dishwasher safe.

Can I pour boiling water into ViA?

Yes. The glass withstands boiling water, but use caution—the outer surface will become hot.

How long will my VitaJuwel last?

With normal care, a VitaJuwel bottle lasts a lifetime. The gemstones are billions of years old and never lose their natural energy.

How much water fits in a ViA bottle?

16.9 oz (500 ml).

Where do the gemstones come from?

Our stones are sustainably sourced and fairly traded from trusted partners around the world, including South America, Australia, India, and Afghanistan.

Which gemstone blend is best for me?

It’s personal—like choosing a favorite food. Trust your intuition. If you’re unsure, start with WELLNESS, our all-rounder.

Is there one universal blend?

No single blend fulfills every intention—just as there’s no single recipe for love or happiness.

Why do my stones look different from photos?

Each gemstone is unique in color, shape, and size. These natural variations are part of their beauty.

Can I change the stones or add my own?

No. For safety and quality, stones are permanently sealed inside the GemPod. Our curated blends cover a wide range of crystal properties.

What water works best?

Use any clean drinking water—tap, filtered, or spring. A filter improves purity, and VitaJuwel adds the energy and vitality.

How durable is the ViA bottle?

ViA is sturdy and built for daily use, but like any glass, it can break. Our optional LOOP sleeves provide extra grip and protection.

What if my bottle or vial is damaged?

Inspect before every use. If the glass shows cracks, stop using it immediately. The liquid inside a damaged GemPod may taste bitter but is non-toxic.

Disclaimer: Crystal and gemstone properties are based on traditional and intuitive knowledge and are not scientifically proven. VitaJuwel products are not a substitute for medical treatment.